FAQS

What is your cancellation policy?

We can only cancel orders that have not shipped.

We do not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.

Please do not ship your items to our location with the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstance unless paid for by the sender.

We will only consider exchanges for damages or defects, or if the wrong product(s) were shipped to you by mistake.

All requests for an exchange must be made within 7 days after the package is received.

The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.

If we authorize your exchange, we will contact you to confirm the details after we have received the package and have the new item(s) sent out.

ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

If you require our cooperation by providing additional or missing information to complete the claim with UPS or any other Shipping Carrier, please reach out to us from our Contact Us Page and specify the information needed.

Please contact us via our Contact Us page. Please make sure to include all relevant information so we can better assist you.  

To keep your Sqbizz gear looking great wash after wash, please follow these instructions:

-Turn garment inside out. Machine wash cold.

-Use gentle cycle.

-Do not iron printed or embroidered areas.

-Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life.

-If you use a dryer, tumble dry on low heat setting.