FAQS
We can only cancel orders that have not shipped.
You have 7 days from the delivery date to return your order. If 7 days have gone by since your order was delivered, we cannot offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not ship your items to our location with the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstance unless paid for by the sender.
All requests for an exchange must be made within 7 days after the package is received.
The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.
ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.
If you require our cooperation by providing additional or missing information to complete the claim with UPS or any other Shipping Carrier, please reach out to us from our Contact Us Page and specify the information needed.
Please contact us via our Contact Us page. Please make sure to include all relevant information so we can better assist you.
To keep your Sqbizz gear looking great wash after wash, please follow these instructions:
-Turn garment inside out. Machine wash cold.
-Use gentle cycle.
-Do not iron printed or embroidered areas.
-Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life.
-If you use a dryer, tumble dry on low heat setting.