Terms of service

By using our website (sqbizz.shop), you agree to the Terms of Use. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

 

EXCHANGE POLICY

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.

All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Support team within 14 business days of the order's delivery date. If authorized, domestic orders will be provided a prepaid shipping label if, and only if, there was a store error.

After receiving the merchandise, we require up to 5 business days to process the exchange.

Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Sqbizz. Merchandise marked final sale cannot be exchanged. Original shipping fees are not refundable. Customer will be responsible for providing their own return label unless they were sent the wrong item(s). (Store Error)

Please note: We currently do not accept exchanges for international orders.

 

SHIPPING

 

PROCESSING TIME

Please allow 1 - 3 business days (excluding holidays and weekends) for order processing before an order ships.

Orders placed Monday-Friday after 5PM CST will be processed in 1-2 business day(s).

Orders placed after 5PM CST on Fridays, or during the weekend, will be processed the next business day.

*For any national weather delays, please allow 2-3 additional business days for processing.

 

SHIPPING/TRACKING

When your order is finished with processing, you will receive a separate email with your tracking information.

Please allow 24-48 hours for the tracking link provided by the carrier to accurately update and generate the status of your package.

Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, sqbizz will not provide any form of refund nor reship the order.

For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.

SHIPPING CARRIER DELAYS

Please keep in mind that we rely on the same tracking information provided to you by the carrier once a package leaves our facility. If you have a concern/issue regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further information. 

In the unfortunate event that your tracking information states your order was delivered and is lost/stolen, please contact us for further assistance.

Please note that we are not required to replace your missing merchandise and it is up to the discretion of our customer support team to create a resolution per individual case.